# Frequently Asked Questions (FAQ)
## General Questions
### What is Spirit Hearth?
Spirit Hearth is an online platform dedicated to spiritual growth, alternative healing, and metaphysical practices. We offer educational content, products, and resources related to Tarot, crystals, chakras, occult studies, and healing practices.
### Are you qualified to provide spiritual guidance?
While we provide educational content and resources, we are not licensed medical practitioners. Our content is for informational purposes only. Always consult with healthcare professionals for medical advice.
### Do you offer in-person services?
Currently, all our services and content are provided online. We may host occasional in-person workshops and events, which will be announced on our Events page.
## Products & Services
### How do you source your crystals?
We work with reputable suppliers who ethically source crystals and minerals. Each crystal comes with documentation about its origin and properties.
### Are your Tarot readings done by real people?
Yes, all our Tarot readings are performed by experienced practitioners. We never use automated systems for readings.
### How do I know which crystal is right for me?
We provide detailed guides about crystal properties and uses. You can also schedule a consultation with our crystal experts for personalized recommendations.
### Do you cleanse/charge crystals before shipping?
Yes, all crystals are energetically cleansed before shipping. We include information about maintaining your crystal’s energy with your order.
## Account Management
### How do I create an account?
Click the “Sign Up” button in the top right corner of our website. You’ll need to provide an email address and create a password.
### Can I change my email address?
Yes, you can update your email address in your account settings. We’ll send a verification email to confirm the change.
### How do I reset my password?
Click “Forgot Password” on the login page. We’ll send instructions to your registered email address.
## Orders & Shipping
### What are your shipping times?
– Domestic (US): 5-7 business days
– International: 10-15 business days
– Express options available
### Do you ship internationally?
Yes, we ship to most countries. Some restrictions apply for certain products. Check our Shipping Policy for details.
### How are fragile items packaged?
We use special protective packaging for crystals and delicate items, including bubble wrap and custom-fitted boxes.
## Payment & Pricing
### What payment methods do you accept?
– Credit/Debit cards
– PayPal
– Shop Pay
– Apple Pay
– Google Pay
### Are prices in USD?
Yes, all prices are listed in US Dollars. International orders will be converted at current exchange rates.
### Do you offer payment plans?
Yes, we offer installment payments through Shop Pay for orders over $50.
## Online Courses & Workshops
### How do I access my purchased courses?
After purchase, courses are immediately available in your account dashboard under “My Courses.”
### Are courses self-paced?
Yes, most courses are self-paced. Live workshops have specific schedules provided at registration.
### What is your refund policy for courses?
We offer a 14-day money-back guarantee for unwatched courses. Live workshop policies vary.
## Technical Support
### What devices can I use to access content?
Our website is optimized for:
– Desktop computers
– Laptops
– Tablets
– Mobile phones
### How do I report technical issues?
Contact our support team through:
– Email: support@spirithearthwebsite.com
– Contact form
– Live chat during business hours
## Community Guidelines
### Can I share my experiences on the site?
Yes, we encourage community sharing through:
– Comments
– Reviews
– Forum posts
– Social media
### How do you moderate content?
We have community guidelines and moderators who ensure discussions remain respectful and appropriate.
## Privacy & Security
### Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your data.
### How do you use my information?
We only use your information as outlined in our Privacy Policy. We never sell personal data to third parties.
## Content & Resources
### How often do you add new content?
We update our blog weekly and add new resources monthly. Subscribe to our newsletter for updates.
### Can I contribute content?
Yes, we welcome guest contributions. Contact us for submission guidelines.
## Still Have Questions?
If you couldn’t find the answer you’re looking for, please:
– Email us at support@spirithearthwebsite.com
– Use our contact form
– Chat with us during business hours
– Check our extensive resource library
We aim to respond to all inquiries within 24 business hours.