# Shipping, Returns & Refund Policy
## Shipping Policy
### Domestic Shipping (India)
– Standard Shipping (5-7 business days): $5.95
– Express Shipping (2-3 business days): $12.95
– Priority Shipping (1-2 business days): $19.95
– Free shipping on orders over $75
### International Shipping
– Standard International (10-15 business days): $19.95
– Express International (5-7 business days): $39.95
– Orders may be subject to customs duties and taxes
– Not all products available for international shipping
### Shipping Restrictions
– Cannot ship to P.O. boxes
– Some items restricted for international shipping
– Crystals and delicate items packed with extra care
– Hazardous materials shipping restrictions apply
### Order Processing
– Orders processed within 1-2 business days
– Same-day processing for orders before 2 PM EST
– Additional processing time for custom orders
– Order confirmation email sent immediately
– Tracking information provided via email
## Returns Policy
### Eligible Items
– Unused and unopened items within 30 days
– Original packaging required
– Tags and labels must be attached
– Items must be in resalable condition
### Non-Returnable Items
– Personal care items
– Crystals and stones (unless damaged)
– Digital products and downloads
– Clearance items
– Custom or personalized orders
– Intimate items
### Return Process
1. Contact customer service for return authorization
2. Complete return form
3. Package item securely
4. Ship to provided return address
5. Include original order number
### Return Shipping
– Customer responsible for return shipping costs
– We recommend tracked shipping
– Original shipping fees non-refundable
– Free returns for defective items
## Refund Policy
### Standard Refunds
– Processed within 5-7 business days
– Original payment method
– Full purchase price minus shipping
– Store credit option available
### Special Circumstances
– Damaged items: Full refund including shipping
– Lost packages: Full refund or replacement
– Wrong items shipped: Full refund including shipping
– Defective items: Full refund or replacement
### Refund Processing Time
– Credit card: 3-5 business days
– PayPal: 2-3 business days
– Store credit: Immediate
– Bank transfer: 5-7 business days
## Damaged or Defective Items
### Reporting Process
1. Contact within 48 hours of receipt
2. Provide photos of damage
3. Keep original packaging
4. Await further instructions
### Our Response
– Immediate investigation
– Replacement item when available
– Full refund if replacement unavailable
– Shipping labels provided for return
## Cancellations
### Order Cancellation
– Available within 2 hours of placing order
– Contact customer service immediately
– Full refund if not yet shipped
– Partial cancellation available for multi-item orders
## Contact Information
For shipping, returns, or refund inquiries:
– Email: support@spirithearthwebsite.com
– Phone: [phone number]
– Hours: Monday-Friday, 9 AM – 5 PM EST
– Response time: Within 24 hours
## Additional Information
### Special Items
#### Crystals and Stones
– Carefully inspected before shipping
– Natural variations expected
– Size and color may vary slightly
– Special packaging for protection
#### Fragile Items
– Extra packaging provided
– Insurance included
– Handling instructions included
– Special shipping options available
### Holiday Season
– Extended return period during holidays
– Additional processing time may apply
– Special gift packaging available
– Holiday shipping deadlines posted seasonally
## Policy Updates
– Subject to change without notice
– Current version available on website
– Email notification for major changes
– Archived versions available upon request